No, backers cannot change their shipping country after the project has ended. Once you select “Send notifications now,” backers will be notified that they have 48 hours to finalize any changes to their shipping information before the survey is locked.īackers can't directly update responses to other survey questions (for example, reward size, color, etc.) but if someone contacts you with an important edit you can leave a note on their pledge in your backer report.Ĭan backers change their shipping country? A modal will appear asking you to confirm this change.
If you’re ready to ship out rewards and you no longer want to allow delivery address changes, head back to the ‘Reward surveys’ page, select “Edit” next to “Address changes allowed” and click “Disallow changes”. Alternatively, if you decide to add this functionality after you’ve already sent out your surveys, select the “Edit” option next to “Address changes not allowed" on the same page. If you’d like to give backers the option to update their delivery address before you start shipping rewards, select this option on the ‘Reward surveys’ page.
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